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Director, IT Operations

סן חוזה, קליפורניה; Hillsboro, אורגון; אוסטין, טקסס Job ID JR0259218 Job Category Information Technology Work Mode On-site Required Experience Level Experienced
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Job Description


About Us:
In Q4 2023, Intel announced PSG will be reported as a separate business unit beginning on January 1, 2024 with ongoing support from Intel. This position is associated to that standalone business strategy and is expected to fully transition to a standalone company at some time in the future, with a target of Jan 1, 2025.

We are a leading global semiconductor company at the forefront of innovation, delivering cutting-edge solutions for a diverse range of industries. As we continue to expand our global operations, we are seeking a highly skilled and strategic leader to join our Information Technology team as the Director of IT Operations.

If you are a visionary leader with a track record of successfully implementing and directing the governance of a global IT team , we invite you to apply for this exciting opportunity. Join us in shaping the future of technology and make a significant impact on our global operations.

Overview:
The Director of IT Operations will lead efforts to build a resilient team focused on improving the IT Operations function. This role involves creating and implementing IT strategic plans in alignment with our organizational goals. Responsibilities include establishing effective governance, overseeing IT Portfolio and Budget, and Supplier Management, while also developing enterprise architecture and M and A frameworks. Additionally, the position will involve managing IT Service Management (ITSM) processes to ensure efficient IT service delivery and collaborating with teams to enhance service quality. Effective communication is essential for keeping stakeholders informed and fostering transparency, engagement, and collaboration.
Key Responsibilities:
Develop and lead initiatives to build a healthy IT organization, fostering a culture of collaboration, innovation, and continuous improvement to drive efficiency and maximize value.
Develop and implement comprehensive IT strategic plans that align with the organization's overall business objectives and long-term vision.
Establish and enforce effective governance frameworks, policies, and procedures to ensure efficient decision-making, compliance, and transparency across IT initiatives and resources.
Responsible for strategically prioritizing and managing the organization's IT project portfolio to ensure alignment with business objectives and maximize value.
Implement IT portfolio management practices to optimize resource allocation, reduce risks, and support informed decision-making regarding IT investments.
Develop and implement comprehensive IT strategic plans that align with the organization's overall business objectives and long-term vision.
Establish and enforce effective governance frameworks, policies, and procedures to ensure efficient decision-making, compliance, and transparency across IT initiatives and resources.
Develop and implement comprehensive IT strategic plans that align with the organization's overall business objectives and long-term vision.
Establish and enforce effective governance frameworks, policies, and procedures to ensure efficient decision-making, compliance, and transparency across IT initiatives and resources.
Develop and implement comprehensive IT strategic plans that align with the organization's overall business objectives and long-term vision.
Establish and enforce effective governance frameworks, policies, and procedures to ensure efficient decision-making, compliance, and transparency across IT initiatives and resources.
Develop and implement comprehensive IT strategic plans that align with the organization's overall business objectives and long-term vision.
Establish and enforce effective governance frameworks, policies, and procedures to ensure efficient decision-making, compliance, and transparency across IT initiatives and resources.
Establish and execute effective communication strategies and plans to keep stakeholders informed about IT changes, projects, and initiatives, fostering transparency, engagement, and collaboration across the organization.
Implement and manage IT Service Management (ITSM) processes and practices, ensuring the efficient delivery and support of IT services in alignment with business objectives and industry best practices.
Collaborate with cross-functional teams to design, optimize, and improve ITSM processes, including incident management, change management, and service level management, to enhance service quality and customer satisfaction.
Spearhead the service desk team, focusing on delivering exceptional customer support by promptly resolving user issues, fostering a customer-centric culture, and ensuring transparent and effective communication with end-users to enhance the overall IT service experience.

Qualifications


Qualifications:
Bachelor's or Master's degree in Information Technology, Computer Science, or equivalent experience.
Minimum of 15 years of experience in IT management, with at least 8 years in a senior leadership role.
Proven track record in developing and executing IT strategic plans that align with organizational goals, drive efficiency, and promote innovation.
Strong expertise in establishing governance frameworks, ensuring efficient decision-making, compliance, and transparency across IT initiatives.
Demonstrated experience in managing and prioritizing IT project portfolios to maximize alignment with business objectives and value.
In-depth knowledge of enterprise architecture principles and experience in implementing architecture frameworks.
Proficiency in managing technology aspects of mergers and acquisitions (M and A) processes and integration.
Expertise in IT Service Management (ITSM) processes, including incident, problem, change, and service level management.
Exceptional communication and interpersonal skills, fostering a culture of collaboration, innovation, and continuous improvement.
Strong project management skills, leadership abilities, and a commitment to keeping up with industry trends and emerging technologies.
Excellent problem-solving and critical-thinking abilities with a strategic focus on maximizing IT investments' value.
Experience in managing a global workforce across different time zones is a plus

Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Inside this Business Group


The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.

Other Locations



US, OR, Hillsboro; US, TX, Austin


Posting Statement


All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits


We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.



Annual Salary Range for jobs which could be performed in US, California: $186,760.00-$299,166.00
*Salary range dependent on a number of factors including location and experience


Working Model


This role will require an on-site presence.

Position of Trust
This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter.
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