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Manufacturing Service Desk (MSD) Engineer Agent

דאליין, סין Job ID JR0266307 Job Category Information Technology Work Mode On-site Required Experience Level סוג שעות משרה מלאה
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Job Description


Intel Dalian Memory Technology and Manufacturing (DMTM) is high-volume manufacturing memory fab in Intel China working on leading edge 3D NAND product. Intel and SK Hynix have an agreement for SK Hynix to acquire Intel's NAND memory and storage business. and Intel will continue to manufacture NAND wafers at the Dalian memory manufacturing until the final closing expected to occur in March 2025. Intel DMTM will continue to build on the success of our NAND technology at a greater scale, play a larger role in supporting our customers.
This position involves handling inquiries, troubleshooting issues, and collaborating with cross-functional teams to ensure the smooth operation of automation processes.
§ Provide timely and efficient support for automation system-related inquiries, incidents, and service requests.
§ Troubleshoot and resolve technical issues related to automation systems, collaborating with technical teams when necessary.
§ Act as a central point of contact for factory operations, ensuring prompt resolution of automation-related challenges.
§ Monitor and analyze system alerts, taking proactive measures to prevent disruptions and enhance system performance.
§ Document and maintain records of automation-related incidents, solutions, and best practices.
§ Collaborate with automation engineers and other stakeholders to implement continuous improvements to the automation service desk processes.
§ Stay updated on the latest developments in automation technology and contribute to the team's knowledge base.
§ Ability to work in a 24/7 operational environment as part of a dedicated service desk team.


Qualifications


§ Bachelor's Degree in Computer Science, Information Systems, Engineering, or any other related fields relevant to IT.
§ Understanding of computer filed, hardware/software architecture, Network, Database etc.
§ Experience in Python, C++, SQL would be a strong advantage.
§ Ability to deal with ambiguity and urgency.
§ Strong communication and collaboration skills
§ Customer service orientation and a proactive attitude.


Inside this Business Group


Employees in Intel's NAND Product Group deliver solutions that are transforming computing across all segments from data centers to Ultrabooks. They invent, develop, bring to market and support customers with leading-edge NAND flash memory and system level solutions such as solid state drives (SSDs). SSDs are accelerating performance for gaming enthusiasts, reducing total cost of ownership for IT managers of data centers and improving security and reliability for businesses. This dynamic group is strategically positioned to become the leading Non-Volatile Memory solution supplier for the compute segment and is a key to expanding markets and continuing the growth for Intel.


Posting Statement


All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits


We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.


Working Model


This role will require an on-site presence.
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